Last Updated: August 26, 2026
Glazedine ("Glazedine," "we," "us," or "our") makes handcrafted and curated dinnerware for everyday tables across the United States. This Privacy Policy explains, in plain language, what information we gather when you browse or shop with us at Glazedine, why we gather it, how we keep it safe, and the choices you have over it. By using our website or purchasing from us, you're agreeing to the practices described below.
If anything here is unclear, reach out to us anytime — our contact details are at the bottom of this page.
1. Information We Collect
We only ask for what we actually need to run the store and take care of our customers. Depending on how you interact with Glazedine, this may include:
- Contact details — name, email address, shipping and billing address, phone number.
- Order information — items purchased, order history, gift notes, and delivery preferences.
- Payment information — card number and related billing details, entered directly through our SSL-encrypted checkout (more on this in Section 3).
- Account information — if you create an account, your login credentials and saved preferences.
- Communications — messages you send us through email, our contact form, or customer service chat.
- Technical data — IP address, browser type, device information, and browsing behavior on our site, gathered automatically through cookies and similar tools (see Section 6).
We do not ask visitors to hand over personal information just to browse the site. Collecting your data is never the goal of Glazedine's business — it's simply a byproduct of running a functioning online store, processing orders, and providing support when you need it.
2. How We Use Your Information
We use the information above strictly for legitimate, customer-facing purposes, such as:
- Processing and fulfilling your orders, including shipping and returns
- Verifying payment and preventing fraud
- Responding to customer service inquiries
- Sending order confirmations, shipping updates, and (only if you've opted in) occasional product updates or promotions
- Improving our website's functionality, product catalog, and overall shopping experience
- Complying with tax, accounting, and legal obligations
We do not use your personal data for any purpose beyond what's needed to serve you as a customer and keep our business compliant with the law.
3. Payment Security & SSL Encryption
Every page on glazedine.com — especially our checkout — is protected with SSL (Secure Sockets Layer) encryption. This means any personal or financial information you submit, including your credit card number, is encrypted in transit and cannot be intercepted or read by unauthorized parties.
We never process card details over an unsecured connection. Sensitive payment data is handled through PCI-compliant payment processing, and we do not store full credit card numbers on our own servers longer than necessary to complete your transaction.
4. How We Share Information
We do not sell your contact information — full stop. Glazedine will never rent, trade, or sell your name, email, phone number, or mailing address to third-party marketers or data brokers.
We do work with a small number of trusted service providers who help us operate, and we share only the information they need to do their job:
- Shipping carriers, to deliver your orders
- Payment processors, to securely handle transactions
- Email/SMS service providers, to send order updates or marketing you've agreed to receive
- Analytics providers, to understand site traffic in aggregate, anonymized form
These providers are contractually required to protect your data and are prohibited from using it for their own purposes. We may also disclose information when required by law, such as in response to a valid subpoena or court order.
5. Advertising, Photos & Marketing Consent
We will never use your personal information or any photo you've shared with us (such as a product review photo) in advertising, social media, or marketing materials without your clear, prior consent. If we'd like to feature something you've submitted — say, a customer photo of your table set with our dinnerware — we'll ask you directly first, and you're always free to say no.
If you've opted into marketing emails, you can unsubscribe at any time using the link at the bottom of any email, or by contacting us directly.
6. Cookies & Tracking Technologies
Like most e-commerce sites, we use cookies and similar technologies to keep your cart working, remember your preferences, and understand how visitors use our site. You can control or disable cookies through your browser settings; note that some site features may not work properly if cookies are turned off.
7. Data Retention
We keep personal information only as long as reasonably necessary — to fulfill the purpose it was collected for, meet legal or tax obligations, resolve disputes, and enforce our agreements. When it's no longer needed, we securely delete or anonymize it.
8. Your Rights & Choices
Depending on where you live, you may have rights regarding your personal data, including the right to:
- Request a copy of the personal information we hold about you
- Ask us to correct inaccurate information
- Request deletion of your personal information
- Opt out of marketing communications at any time
- Object to or restrict certain processing of your data
Residents of California and other states with applicable consumer privacy laws (such as the CCPA) may have additional rights, including the right to know what categories of information we collect and to request deletion of that information. To exercise any of these rights, simply contact us using the details below — we'll respond as promptly as we can.
9. Children's Privacy
Glazedine's website and services are intended for adults, or for individuals who have received consent from a parent or legal guardian to use our site. We do not knowingly collect personal information from children under the age of 13, in accordance with the U.S. Children's Online Privacy Protection Act (COPPA).
If we become aware that we've inadvertently collected personal information from a child under 13 without verified parental consent, we will take prompt technical and administrative steps to delete that information and prevent further collection.
By using this website, you confirm that you are either of legal adult age in your jurisdiction, or that you are using the site with the permission of a parent or legal guardian.
10. Data Security
Beyond SSL encryption at checkout, we maintain reasonable administrative, technical, and physical safeguards designed to protect your personal information from unauthorized access, alteration, disclosure, or destruction. That said, no method of transmission or storage is 100% secure, and we can't guarantee absolute security — but we take this responsibility seriously and continually work to strengthen our protections.
11. International Visitors
Glazedine is based in and operates under the laws of the United States. If you're accessing our site from outside the U.S., please be aware that your information will be transferred to and processed in the United States, where privacy laws may differ from those in your home country.
12. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for legal reasons. When we do, we'll revise the "Last Updated" date at the top of this page. We encourage you to review this page periodically.
13. Contact Us
If you have questions about this Privacy Policy or how we handle your information, please reach out:
Return & Shipping Address: 215 E Main St, Evans City, PA 16033, USA
Official Business Address: 215 E Main St, Evans City, PA 16033, USA
Email: service@glazedine.com
Phone: +1 724-900-5314
Hours: Monday–Friday, 9:00 AM–5:00 PM EST