Return policy

Last Updated: August 27, 2026

We want you to feel confident buying from Glazedine. If something isn't right with your order, this page walks you through exactly how returns and refunds work — what qualifies, who covers the shipping cost, and how long each step takes.

Return Eligibility Window

You may request a return within 30 calendar days of the delivery date shown on your tracking record. This applies whether you've simply changed your mind about an item (buyer's remorse) or received a piece with a genuine quality issue or manufacturing defect.

Holiday Season Extension: To account for gift-giving during the winter holidays, orders placed in November and December are eligible for an extended return window through January 15 of the following year. All other purchases follow the standard 30-calendar-day window from the delivery date.

Condition Requirements

To be accepted, a returned item must be:

Unused, with no visible chips, scratches, food residue, or signs of wear
In its original packaging, fully intact
Complete with all original tags, inserts, or accessories that came with it

Items that don't meet these conditions may not qualify for a full refund, and our team will reach out to discuss options if that's the case.

What Can — and Can't — Be Returned

Eligible for return:

Items you decided you no longer want, in original, unused condition (buyer's remorse)
Items that arrived damaged, defective, or with a genuine manufacturing or quality issue

Not eligible for return:

Items that show signs of use, chipping, scratching, or damage caused after delivery
Items missing their original packaging or tags
Incomplete sets, where only part of a multi-piece order is being returned
Items purchased more than 30 calendar days ago (outside the holiday extension window noted above)

We currently do not offer any customized or personalized products, so this policy applies uniformly to every item we sell — there are no made-to-order exceptions to account for.

Who Covers Return Shipping

If the item has a genuine quality issue or arrived defective: Glazedine covers the return shipping cost. We'll either send you a prepaid return shipping label by email or reimburse your reasonable return shipping expense once the issue is confirmed.
If you're returning an item for any other reason (such as changing your mind): the return shipping cost is the customer's responsibility.

Either way, we never charge a restocking fee or handling fee on approved returns — the only cost you'd ever see is the return shipping itself, and only in non-defective cases.

How to Start a Return

Getting a return going is straightforward:

Reach out to our support team by email at service@glazedine.com within 30 calendar days of delivery (or by January 15 for eligible holiday-season orders). Include your order number, the item you'd like to return, and the reason.
If the item is damaged or defective, please attach a few photos so we can process things faster.
Once we review your request, we'll confirm your return is approved and send you the correct return shipping address along with any next steps — including a prepaid label if it's a quality-related return.
Pack the item securely in its original packaging and ship it to the address below. We recommend keeping your shipping receipt or tracking number until your refund is confirmed.

Return Shipping Address

All approved returns must be mailed to:

215 E Main St, Evans City, PA 16033, USA

Please don't send a return to any other address, and don't ship an item back before receiving confirmation from our team — unconfirmed returns can be delayed or misplaced in processing.

Processing & Refund Timelines

Return processing time: Once your returned item arrives at our warehouse, please allow up to 5 calendar days for our team to inspect it and confirm it meets the return conditions above.
Refund processing time: After your return is inspected and approved, your refund is issued within 3–5 business days to your original payment method.

Please note that once the refund is issued on our end, your bank or card provider may take a few additional business days to reflect it in your account — that part is outside of our control.